These items and conditions form part of the contract between Glasgow Double Glazing and the customer.

• Payment – 20% Deposit required with final payment on completion. Jobs with contracts over £5000 may require a stage payment plan. This would be agreed by the customer and company before work commencement.

• Property ownership – we will enter into this agreement on the strict understanding that you are the legal owner of the installation address.

• If not agreed in writing. It is the entire responsibility of the customer to be assured as to whether local authority planning permission, listed building consent or building warrant are required for the installation. If any such consents or permissions are needed, the customer should apply for and obtain at their expense. Where contracted to do so, the company shall act as an agent of the customer in pursuit of any required permissions.

• As soon as reasonably practicable after the date of this contract, the company surveyor will visit the customers property to check and confirm the measurements and specifications of the products which the customer has contracted to purchase. The Company will notify you in writing of any variations and/or price increases applicable as a result of this inspection. Armour Home Improvements may need to cancel the contract after the survey should we feel we cannot or do not wish to do the contracted work.

• The company will notify the customer when the products are ready. The customer shall within 30 days of notification, accept delivery or provide reasonable access to enable installation to be completed in a timely manner. If we cannot get access within this period, the balance of the contract price would be payable with immediate effect. Installation or delivery will be carried out at a time convenient to both parties.

• Although time for delivery and installation is not the part of the contract, the delivery period quoted is our best estimation at the time of the order. We make every effort to keep to the estimated dates, however there are occasions of delayed products due to material shortages or damages. We aim to complete your job as quickly and as efficiently as possible.

• The balance of the contract price is payable on completion of the installation to the installers in cash, cheque or by bank transfer. The customer shall not be entitled to withhold payment for reasons of any alleged defect except as agreed with the company in writing, this can be done via email. However if there is any major issues with the job no payment would be asked for until the job is complete excluding any minor issues. Between 5-10% may be held back for minor issues such as scratched glass, damaged handles etc

• Providing the contract has been paid in full, the company guarantee for 10 years should any products develop a fault or construction from the date of installation. This guarantee is given in addition to and not in substitution for all customer’s rights under common law and statute, provided that written notice of such claim is given within that period. This guarantee does not apply to minor imperfections in glass that are within the standards laid down by The Glass & Glazing Federation.

• The Company installers will do their best to remove and install products with minimum possible damage to the fabric of the building. Damage cannot be ruled out in such cases as a bathroom with tiled windows, decoration or wallpaper near windows that have been plastered into and any external renders. We will repair any minor plaster or render work damage providing the existing fabric is in good condition. We cannot guarantee external render repair will be an exact match and no allowance will be made for redecoration of plastered areas. The company accepts no responsibility for any damages resulting from structural or other defect in the property at which the installation is carried out. For example – external lose render around windows/doors and also plaster work behind radiator that is dried out and is prone to crumbling when disrupted. It is the responsibility of the customer to remove radiators if needed at their own expense.

• When carrying out installations, the company will be conducting building works in a domestic environment. To safeguard customer property during installation, unless otherwise agreed in writing the customer shall be responsible for the removal, and replacement of curtains, blinds, pelmets, carpets, telephone cable, T.V. aerials, doorbells, alarms or any other customer property in the vicinity of the area of installation – we cannot guarantee all products like curtains and blinds will fit after new installation.

• Our service engineer works between the hours of 8am to 4.30 pm Monday to Friday. Should any customer request and out of hours service, we will do our best to accommodate but could not guarantee service out with normal hours. The company will not be held liable for any costs incurred if you call an outside contractor to carry out repairs. This may void the warranty.

• Certain products are not covered by the full 10-year warranty, this includes; All electrical and cosmetic ironmongery products (scratched and tarnishing due to age/usage, which are only covered for 2 years only. Tarnishing and aesthetic wear are not part of the guarantee.

• In most cases double glazed windows should reduce or eliminate condensation but not always. In some cases, external condensation can occur, this is perfectly normal and shows the window is working in a thermally efficient way (more info can be found on the Pilkington Glass website). Unforeseeable conditions inside the home can also cause condensation to occur, so no guarantee can be given that condensation will not arise.

• Modern coated energy efficient glass can produce a haze. Haze is an optical phenomenon which makes the glass look like it is covered by a very fine, uniform, layer of dust when viewed from angle or viewed under strong light – it is also possible to get slight tints coming from energy efficient coated glass.

• When this contract is for products “to be supplied only”, prices shown shall be unless otherwise negotiated and stated heron/In such contracts the sizes shown will be the overall manufacturing sizes, and it is the responsibility of the customer to check these and notify the company within 48 hours (in writing) of this contract of any changes.

• If the product covered by this contract are installed by other parties, our responsibility is for the manufacture of the products only, and we cannot be held responsible for the fitting of the same. If, after installation of the products by another, our services are requested, and we find that the installation of the products is faulty then the cost of remedying any defects shall be paid by the customer.

• The customer may cancel this contract, providing written notification of the said cancellation served at the company address stated below by recorded delivery post within 7 days of the signing hereof. If the customer accepts to cancel this contract after the said period has expired the Company will have the option to seek reimbursement from the customer of any loss or expenses that they may have incurred in respect of this contract.

• This contract comprises the whole terms and conditions agreed between the Company and the customer. No addition or variation of the contract will be valid unless it is in writing, dated after the date of this contract and agreed by both the customer and the Company.

“Glasgow Double Glazing” is a trading name and marketing brand of Armour Home Improvements Ltd – a trusted, family-run installer serving the West of Scotland.